How can customers provide feedback about their CTA bus experience?

Customers can provide feedback about their CTA bus experience via the CTA website or social media because these platforms are specifically designed for communication between the CTA and its users. The website typically includes a dedicated section for feedback, where riders can share their experiences, report issues, and suggest improvements. Additionally, the CTA's social media channels are monitored and often provide a quick and accessible way for customers to voice their opinions and receive responses.

Using the CTA's official channels ensures that the feedback reaches the appropriate departments, allowing for proper handling and potential action on customer concerns. This direct line of communication is essential for enhancing the service and ensuring that riders feel heard and valued. The other options, while they may seem plausible for feedback, do not directly connect the customer to the CTA's operations in a manner that effectively addresses their experiences with the bus services.