What action should passengers take if the bus is running late?

Passengers should remain patient and stay updated via the CTA app when the bus is running late because this approach allows them to receive real-time information about their bus's status. The CTA app provides updates and alerts regarding delays, ensuring that passengers can stay informed about when their bus is expected to arrive. This not only helps them manage their time more effectively but also reduces frustration by providing clarity on the situation.

Choosing to demand a refund, complain to customer service, or look for alternative transportation may not be the most effective response since these actions do not address the immediate need for accurate information about the bus's arrival. Remaining updated through the app offers a practical solution that prioritizes information and patience over frustration or rash decisions.