What is one of the two questions to ask about service animals?

Asking whether the animal is required for a disability is crucial because it directly addresses the legal and practical framework surrounding service animals. The Americans with Disabilities Act (ADA) defines service animals as dogs specifically trained to perform tasks for individuals with disabilities. This question allows transit personnel to determine if the animal meets the criteria of a service animal, thus ensuring that individuals with disabilities can utilize necessary support while using public transit.

In contrast, inquiries regarding whether the animal is a pet, its ability to perform tricks, or its breed do not pertain to the definition or role of a service animal in the context of the law. These questions can lead to misunderstandings about the purpose and rights of individuals relying on service animals, which is why focusing on the requirement of the animal for a disability is essential.