What is the first priority during the first mins of an incident?

The first priority during the initial minutes of an incident is to address the safety and needs of affected customers and employees as well as to contain the incident. This priority underscores the critical importance of ensuring the safety of all individuals involved, minimizing harm, and managing the situation effectively.

By focusing on the safety and needs of those affected, bus operators and CTA personnel can provide immediate assistance, such as ensuring individuals are not injured, guiding them to safety, and offering necessary support. Containing the incident is also vital to prevent escalation, mitigate further risk, and establish a controlled environment from which to respond effectively.

While notifying the media, completing the route, or initiating repairs may be important steps later on, they cannot take precedence over the immediate need to protect and reassure customers and employees during the crisis. Addressing safety and ensuring all affected individuals are cared for lays the foundation for a more effective and organized response to the incident.