What is the purpose of having a full service during an incident?

Having a full service during an incident primarily aims to maintain passenger normalcy. This means ensuring that the usual operations continue as smoothly as possible, allowing passengers to rely on the transit system for their transportation needs. When transit services are disrupted, it can create confusion and inconvenience for passengers; thus, maintaining full service helps to alleviate those issues. It provides a sense of stability and reliability, which is critical during unexpected events.

While ensuring drivers are available and having a backup plan could be factors in the decision-making process, the central goal remains focused on passenger experience and continuity of service. Similarly, while assessing the incident is important, the immediate purpose behind maintaining full service is to keep passengers informed and comfortable during times when they may feel uncertain about their travel options.