What is the role of the CTA’s Customer Service Center?

The role of the CTA’s Customer Service Center is to assist customers with inquiries. This center serves as a crucial point of contact for riders seeking information regarding routes, schedules, service changes, fare policies, and other related questions. It focuses on enhancing the customer experience by providing timely and accurate assistance.

While managing bus schedules is important, that responsibility falls more under the operations side of the CTA rather than the Customer Service Center. Scheduling bus drivers is another operational function that is not within the scope of customer service. Providing free rides would not align with the primary objective of the Customer Service Center, as its goal is to facilitate communication and support for transit users rather than alter fare policies.