What is the second question required to ask about service animals?

The correct response is focused on understanding the specific role of the service animal, which is paramount in determining its legitimacy and the type of assistance it can provide to the individual. By asking what task the animal is trained to perform, staff can verify if the animal is indeed a service animal recognized under the Americans with Disabilities Act (ADA) guidelines. Service animals are trained specifically to assist individuals with disabilities, and knowing their designated tasks helps ensure that they are appropriately recognized and permitted access wherever necessary.

In this context, inquiries about the animal's friendliness, age, or training location do not directly assess the functionality of the service animal or its relevance to the individual’s needs. The task-oriented question helps focus on the legal definitions and behavioral expectations associated with service animals, facilitating smoother interactions between transit staff and passengers utilizing these crucial supports.